GoStaySpain Privacy Policy and Cookies

We are serious about protecting the privacy of our users. This Privacy Policy describes how we use and protect your personal data. This privacy policy applies to www.gostayspain.com - the Site.

The Site is owned by Fabworld Ltd. - Fabworld Ltd. Company Number 111417 with Registered office at 34 Devil's Tower Rd. Gibraltar 

The terms “users” or “you” as used in this Privacy Policy, refer to both Guests who use the Site to look for properties to rent, and Hosts who upload a property listing , as defined in our Booking Terms and Terms of Service .This policy (together with our Terms of Service and Booking Terms) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

We use information collected about you only as permitted in this Privacy Policy. The Site may contain links to third parties’ websites. We’re not responsible for the privacy practices or the content of those websites. Therefore, please read carefully any privacy policies on those websites before either agreeing to their terms or using those websites. Unless we explain otherwise in this policy, the words and phrases used in this policy have the same meaning as in the Terms of Service and Booking Terms.

By registering on the site either as a Host, a Guest or otherwise using the Site, you expressly agree to this Privacy Policy. If you do not agree to this Privacy Policy then do not use this Site. This Privacy Policy applies from 1st April 2014. We may occasionally amend this Privacy Policy to reflect regulatory requirements; advances in technology, Site updates and changes in our information collection and disclosure practices. Any new policy will automatically be effective when it is published on the website. You should therefore return here regularly to view our most up to date Privacy Policy. You should also print a copy for your records

Information we may collect from you

We may collect and process the following data about you:

• Information that you provide by filling in forms on our site www.gostayspain.com (our site). This includes information provided at the time of registering to use our site, opening a host account, posting material, editing your profile, booking a stay or requesting further services, and includes but is not limited to your name, address, email address, phone number and if you are a user with accommodation to rent out (a host), bank account , or if you are a user who wishes to rent an accommodation (a Guest) and make a booking via our site, billing information. We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our site or a booking.

• If you contact us, we may keep a record of that correspondence.

• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

• Details of transactions you carry out through our site and of the fulfillment of your bookings. We may monitor, record, store and use any telephone, email or other communication with you in order to check any instructions given to us, for training purposes, for crime prevention and to improve the quality of our customer service.

• We may monitor, record, store and use any telephone, email or other communication with you in order to check any instructions given to us, for training purposes, for crime prevention and to improve the quality of our customer service.

IP Addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Who processes your personal data, and where?

Your personal data (also referred to as personal information) - that is, data that identifies you, or from which you are identifiable - will be collected, processed, stored and used by us, and passed to other data processors acting under our instructions-such as third party payments providers. As a result personal data contributed by or collected from users may be stored and processed in India , Europe or any other country in which we or our affiliates, subsidiaries or agents maintain facilities. By using our Site, you acknowledge and agree that you may be transferring your personal data outside of the country in which you have contributed it (“your country”), and that you consent to any such transfer of information outside of your country. These countries may not have similar data protection laws to those that apply in your country. However, if we transfer your personal data outside of your country in this way, we will take steps to ensure that your privacy rights continue to be protected in compliance with applicable data protection law and this Privacy Policy.

Uses Made of the Information

We use information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer.

  • To contact you in relation to a listing, booking or proposed booking , including providing you with booking confirmation and updates.
  • To provide you with the products and services you request.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To manage your account, including processing payments and refunds and providing notifications.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To enforce our Terms of Service, Booking Terms and this Privacy Policy.
  • To notify you about changes to our service.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

We may also use your data to provide you with information about goods and services which may be of interest to you.

Disclosure of your Information

Gostay allows Hosts and Guests to share information with one another in order to facilitate arranging stays. Listings posted by hosts, ratings and reviews of hosts and guests, and the profile information (as described below) of hosts and guests are, as far as you allow it, visible to any visitor to the site.

When you register on our site and submit your personal information to create a profile page, other users will see some of the information you provided as indicated on such page. We do not allow our users to browse user profiles but they may access your profile through various ways (if you made a booking request, a host may for instance look at your personal profile). Our site design and your privacy settings allow you to make informed choices about who has access to your information. You can review and revise your profile information at any time.

If you post a listing, we may also display the geographical location of your property.

Note that users will never have access to your billing information.

We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

• If Fabworld Ltd. or substantially all of its assets are acquired by a third party, in which case personal data held by it about its users will be one of the transferred assets.

• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Service and Booking Terms and other agreements; or to protect the rights, property, or safety of Gostay, our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

What are Cookies, Web Beacons and Clear GIFs and Why Do We Use Them?

A "cookie" is a small file placed on your hard drive by certain of our web pages. We or third parties under contract with us may use cookies to help us analyze our web page flow, customize our services, content and advertising, measure promotional effectiveness and promote trust and safety. Cookies are commonly used at most major transactional websites in much the same way we use them here at our Site.

You may delete and block all cookies from this site, but parts of the site will not work. We want to be open about our cookie use.

Even if you are only browsing the Site certain information (including computer and connection information, browser type and version, operating system and platform details and the time of accessing the Site) is automatically collected about you. This information will be collected every time you access the Site and it will be used for the purposes outlined in this Privacy Policy.

You can reduce the information cookies collect from your device. An easy way of doing this is often to change the settings in your browser. If you do that you should know that (a) your use of the Site may be adversely affected (and possibly entirely prevented), (b) your experience of this and other sites that use cookies to enhance or personalize your experience may be adversely affected, and (c) you may not be presented with advertising that reflects the way that you use our, and other, sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will send cookies as soon as you visit our site. By using the site you consent to this, unless you change your browser settings.

We gather and share information concerning the usage of the Site by Hosts and Guests with one or more third-party tracking companies for the purpose of reporting statistics. In this connection, some of the pages you visit on our Site use electronic images placed in the web page code, called pixel tags (also called a "clear GIFs" or "Web Beacons") that can serve many of the same purposes as cookies.

Web beacons may be used to track the traffic patterns of users from one page to another in order to maximize web traffic flow. Our third-party advertising service providers may also use Web Beacons to recognize you when you visit the Site and to help determine how you found the Site. If you register with us or if you continue to use our site, you agree to our use of cookies.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis service) may also use cookies, over which we have no control.

How Do We Protect Your Personal Information Once We Have It?

We take appropriate technical and organizational measures to guard against unauthorized or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. While no system is completely secure, we believe the measures implemented by the Site reduce our vulnerability to security problems to a level appropriate to the type of data involved. We have security measures in place to protect our user database and access to this database is restricted internally. However, it remains each user's responsibility:

• To protect against unauthorized access to your use of the Site;

• To ensure no-one else uses the Site while the user's machine is "logged on" to the Site (including by logging on to your machine through a mobile, Wi-Fi or share access connection you are using);

• To log off or exit from Site when not using it; and

• Where relevant, to keep your password or other access information secret. Your password and log in details are personal to you and should not be given to anyone else or used to provide shared access for example over a network.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contact us atThis email address is being protected from spambots. You need JavaScript enabled to view it.

If you have any questions or comments about this Privacy Policy/Cookies please email us atThis email address is being protected from spambots. You need JavaScript enabled to view it.